Shipping Information

Thank you for visiting and shopping at THE HIDDEN GEM. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Each product has the specific processing time and shipping time. Please check "Shipping Info" section on product description for more details.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties and Taxes

THE HIDDEN GEM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


THE HIDDEN GEM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.